Business Process Outsourcing (BPO) is a field that is growing swiftly. The advent of artificial intelligence, NLP, and ML has increased the momentum of BPO growth, as these technologies are aiding BPO in becoming more effective and useful. While the in-house employees cost an arm and a leg, choosing a reliable BPO service provider is definitely a relief for businesses in different industries. However, to leverage the complete benefits of BPO, companies must know the various types of business process outsourcing and select the one that resonates with their demands.
Now, explore this blog to identify the various kinds of BPO and their benefits.
Types of BPO
Front-Office BPO
What is Front-Office BPO?
Front-office BPO refers to the outsourcing of activities that involve customer involvement. Telemarketing, appointment scheduling, technical support are some of the services that come under front-office business process outsourcing.
How can it benefit your business?
- Lower Operational Costs
It can reduce the operational cost of your business as you need not explore the core resources.
- Focus on Main Operations
As the service provider takes care of tedious and time-consuming activities, you can spend time and focus on the prime functions of your business.
- More Client Satisfaction
If you choose a leading BPO service provider to handle your front-office tasks, you can expect top customer satisfaction.
Back-Office BPO
What is Back-Office BPO?
Back-Office BPO is the outsourcing of functions that don’t have customer interaction. Data entry, data processing, accounting, and bookkeeping are the key services related to back-office BPO.
How can it benefit your business?
- Top Accuracy
If you are able to find a leading BPO service provider, you can expect top accuracy.
- High Productivity
You can complete non-core operations in minimal time and with maximum efficiency.
- Access to Technology
You will get access to cutting-edge technologies that can bring efficiency in business operations.
Onshore Outsourcing
What is Onshore Outsourcing?
Onshore Outsourcing refers to the process in which a business in one country takes services from a state or city in the same country. For example, A company in Bombay takes service from a service provider in Delhi.
How can it benefit your business?
- Less Outsourcing Risks
As you are outsourcing to a region in the same country, the risk associated with outsourcing will be less.
- Minimal Language Barrier
As you are choosing a service from the nearby region, there will be only a minimal language barrier.
- Seamless Communication
There is a greater chance of smooth communication if you choose onshore outsourcing.
Offshore Outsourcing
What is Offshore Outsourcing?
Offshore Outsourcing refers to the act in which a company partners with a BPO service provider in another country for services. For example, A company in the US takes service from the vendor in India.
How can it benefit your business?
- Access to skilled Experts
You will get access to a pool of skilled business process outsourcing experts.
- Reduction in Labour Costs
If you are choosing a country that has lower labour costs, you need not pay much to get the entire service.
- Increase in Revenue
You can expect an increase in profits.
Nearshore Outsourcing
What is Nearshore Outsourcing?
Nearshore outsourcing is the process of outsourcing in which a company in one country takes business process outsourcing services from a nearby country. For example, A company in Australia takes BPO service from a vendor in New Zealand.
How can it benefit your business?
- Minimal Time Zone Gaps
As you take service from the vendor in the nearby area, you will experience small gaps in time zones.
- Less Risks in Outsourcing
The risks associated with outsourcing will be minimal.
- Compatibility of Culture
As the country is nearby, you will face any issues regarding the compatibility of culture.
Knowledge Process Outsourcing
What is Knowledge Process Outsourcing?
Knowledge Process Outsourcing, also referred to as KPO, is the process of partnering with a business process outsourcing service provider for top assistance in specific services. Financial and accounting, data and analytics, engineering, and technical services are some of those that belong to KPO.
How can it benefit your business?
- Access to Top Professionals
The specific activities in your business will be handled by skilled experts.
- Cost Savings
You can save expenses in elements like rent, infrastructure, wages, etc
Information Technology Enabled Service
What is Information Technology Enabled Service?
Information technology-enabled service is a kind of service that uses the internet. Digital marketing, technical support, and content management are some examples of ITES.
How can it benefit your business?
- Operational Efficiency
With the outsourcing of information technology-enabled tasks, you can bring high efficiency to business operations.
- Improvement in Client Experience
On receiving top ITES, you will be able to offer a high customer experience.
- Competitive Advantage
Information Technology-enabled service providers help businesses to gain a competitive edge in their industry.
Legal Process Outsourcing
What is Legal Process Outsourcing?
Legal Process Outsourcing is the process of outsourcing legal work.
How can it benefit your business?
- High Flexibility
By outsourcing, legal firms will be able to manage change in workloads efficiently.
- Less Turnaround Time
Partnering with top legal process outsourcing helps to complete tasks within minimal time.
- Cost Effective
Outsourcing the legal tasks to a prominent BPO service provider is highly cost-effective.
Research Process Outsourcing
What is Research Process Outsourcing?
Research Process Outsourcing is the form of outsourcing in which a company hires a BPO service provider to manage its research and analysis activities.
How can it benefit your business?
- Access to cutting-edge Technology
Popular BPO providers use top-notch technologies to offer quality results.
- Focus on Core Tasks
The in-house employees can concentrate on core functions that contribute to the business growth.
- Advanced Security
The BPO providers will protect the data assets using double authentication and encryption methods.
Bottom Line
Analyze the needs of your company and choose a business process outsourcing service provider that offers such services that can satisfy your demands. Allianze BPO International is a BPO service provider that offers a plethora of services to various industries. If you go the extra mile with a trustworthy BPO service provider, contact us via [email protected].
