7 Benefits of Single-Source BPO Partner

December 01, 2016

Going to multiple stores to buy items is not a feasible option; hence most of us depend on a supermarket to get everything under a single roof. In the same way, when a company decides to outsource, then choosing a single-source BPO partner would be the ideal option. When you get all the services under a single Offshore Outsourcing Services things are easier to handle and more coordinated. While it may seem difficult, these services are widely available and accepted by many who seek outsourcing. With single-source outsourcing, the company gets better optimization of supply chain, better-valued customers and it also helps in streamlining various resources for better productivity.

Several benefits are accounted for engaging with single source BPO partners. The following are the benefits having a single source:
1) Accountability

Since the entire process is under a single outsourcing firm, the firm is completely accountable for the work. Most of the outsourcing solutions in India take up all the related works of an organization by which the entire work becomes more aligned, consistent, accurate and complete. They cannot blame others for delayed work or defects. In a way, they produce efficient and effective work.

2) Visibility


As the end-to-end work is handled by a single firm, the visibility is better in terms of the completion of a work or service. In a way, it helps tracking of the work, detecting various bugs and delivery options. With proper perceptibility, the work can be smoother.

3) Training

Getting an apt candidate for work is very difficult. If a company must hire the executives and train them, it takes double the effort and time. These single-source BPO firms have abundant resources that are very well-versed with the job and in a way, are well-trained to do the job.  Trained resources will save time and helps the company to function smoothly.

4) Cost Saving

cost-savingWith more firms involved in business outsourcing, there is a tough competition in the business world. When a firm chooses a single source with respect to many criteria, two important aspects to check are quality and cost. Every company wants to save cost in terms of business. When single-source is considered, the cost is definitely saved as all the works can be done under single company rather than different ones. In a way, it helps the firm to give payment to a single firm rather than pay different outsourcing firms different pay, as the pricing may be different.

5) Improved Efficiency 

In the case of typical specialty outsourcing firms, one needs to call upon each expert in the field for any discussion. With a single point of contact, efficiency is improved as it ensures that the single point of contact is enough to communicate. They understand easily and get the work done and can detect unforeseen issues in the product or service delivery.

6) Faster Delivery

With all processes undergoing within the single firm, there is no dependability issue. Most of the works are managed and divided in the same place. Hence, the work gets completed sooner. Faster delivery without compromising the quality would be the outcome of taking up a single source BPO service. The company has good and healthy tie-ups with the outsourcing firm and ensures that the work gets delivered quickly.

7) Enhances the brand image
When a single data entry companies work on the smooth functioning of the firm, a kind of ownership and responsibility comes over which make them get more serious about the work. In a way, the company’s brand gets recognition, as the single dedicated outsourcing firm is working for you. The company also ensures that the work quality is enhanced and helps in building the brand of the company in the market.


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